FAQ
Where can I order tickets?

• online directly under the menu point ‘Tickets’ or at www.ticketmaster.de
• at the ticket agency
• by phone: 01806/999 000 909 (€ 0,20/call German fixed-line network; € 0,42/min.German mobile network)
• directly at the organizer´s office - with order you can pay against invoice by transfer or with collecting the cards in the office in cash.
• Office MEDIA ON-LINE Management GmbH & Co. Classic Open Air KG

Dorotheenstraße 34
10117 Berlin
Tel. +49-(0)-30-31 57 54-13
Fax +49-(0)-30-31 57 54-49
E-Mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Where can I order tickets for my travel group ?
(group discount from 30 people)
Please call the organizer:
Tel. +49-(0)-30-31 57 54-13
Fax +49-(0)-30-31 57 54-49
E-Mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Where can I order VIP-tickets ?
Please call the organizer:
Tel. +49-(0)-30-31 57 54-13
Fax +49-(0)-30-31 57 54-49
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Is there a combination ticket for both days?
Yes, the combination ticket costs 45 € incl. ticket fee and includes access to the standing room for both days. We do not offer combination tickets for the VIP or the seating area. To puchase the combination ticket please write the organizer an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on +49 30 - 31 57 54 13.
The combi-ticket can only only be bought in pre-sale directly from the organizer and is not available at general pre-sale ticket agencies or at the box offices on the day of the event.


How do I become a regular customer and what for advantages I have?
As a regular customer we offer you exclusive discount actions and a lot more.
Please click here for more information:  regular customer

Children also need to pay in full?
Children under 3 years do not have to pay an entrance fee. Children between 3 and 12 years pay 15 € incl. ticket fee (instead of 29 €) for a standing room ticket and 25 € incl. ticket fee (instead of 49 €) for a seat. Children older than 12 years pay the full entrance fee.

To puchase tickets for children please write an e-mail to the organizer via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on +49 30 - 31 57 54 13.
Tickets for children can only only be bought in pre-sale directly from the organizer and are not available at general pre-sale ticket agencies or at the box offices on the day of the event.

Do you offer places for wheelchair users too?
Yes, wheelchair users and accompanying persons need to buy standing room tickets. You will be placed in a separate area in the standing room, where a good view is quaranteed. Unfortunately, no special parking spaces can be provided. We ask you to use the surrounding parking spaces.


Do the Pyronale ticket authorized me to take the public transport ?
Currently not.


Are there any discounts for students or retired persons ?
Unfortunately not, but we offer the cheap standing room tickets.


Can I book an overnight stay at a hotel besides the booked tickets?
No, but many hotels offer special arrangements during the Pyronale.


Can I return my ticket or change it?
Return or change of tickets is not possible.


Is it possible to get my tickets from the box office on the night of the concert?
Should the shipping of reserved and paid tickets not be possible as there is not enough time left, one can pick up the tickets directly at the box office at the Olympic Stadium (south gate).


Where can I buy tickets locally?
Our ticket service is open on both days from 4:00 to 9:00 pm on east gate and south gate of the Olympic Stadium.


Where are the box office and the entrances to the venue?

• east gate / subway station "Olympiastadion"
• south gate / S-Bahn station "Olympiastadion"

For further information click here.

• Please keep in mind that you can just pay cash!

Where can I park?
Directly on the South Gate of the Olympic Stadium there is a chargeable parking area. At the East Gate at the 'Olympischer Platz' there is a free parking lot.
Around the Olympic Stadium there are further public parking lots that can be used for events (with fee).
Bus companies follow on event days, the traffic control system and the instructions of the police.
We recommend traveling by public transport, because the number of parking places is limited.



When is the event over?
The event ends on friday at 10:30 pm and on saturday about 11:00 pm.


Can I take my food and drinks?
The bringing of food is not permitted.
Exception: Bringing nonalcoholic drinks max. 0,25 l Tetra Pak . At the event site you will find a wide selection offood and drinks.


Which things are forbidden to bring to the event?
•Folding chairs, stools, prams, tripods, professionale camera equipment, selfiesticks, bulky objects etc.
•Vessels made of glas or dangerous objects are forbidden. It is also not allowed to bring picnic baskets, chairs or other bulky object (e.g. tripod, pram).
•pets are not allowed.
•The bring along and the use of drones on the entire event area is strictly forbidden! Abuse will be prosecuted.
•Bags and backpacks larger than A4 are not allowed.


Can I bring my camera and tripod?
Small compact cameras allowed to be carried, the bringing of professional photographic and cinematographic equipment, tripods etc. is prohibited. The event staff is authorized to take such items during the event in custody orgrant access only without corresponding objects.
Photo and filming for private use are allowed and provided with a reference to the Pyronale or reference towww.pyronale.de. This also applies to amateur photographers and videographers who publish the recordings fornon-commercial use on your own website or other Internet portals.
Any audio, photo, film and video recordings of events for commercial use are prohibited. Bringing tripods is notpermitted for safety reasons! A separate area can not be provided, because of the limited space.


Can I bring a camping chair or blanket?
Basically, bulky items (such as camping chair, inflatable sofa, etc.) are not allowed due to safety through official regulations, blankets can be brought.


Can I put up an umbrella? Do you sell raincoats?
An umbrella can be brought on, but we ask you to be careful when handling. We recommend that you purchase at the event site raincoats, bto avoid visual impairment for other guests.


Where can I buy a program booklet?
Program booklets can be purchased at the event site.


What happens if there´s bad weather on the day of event?
The organizer is trying to hold the event even with uncertain weather or when it rains, but there may be delays orinterruptions.
A rejection is recognized only at the venue before and is expressed exclusively by the local organizers. Come, therefore, in any case to the venue.
Please read in case of cancellation our Terms and Conditions (clause 10), you will find it on this website at Imprint.


Where can I find the terms and conditions?
Download: Terms and Conditions


Whom do I contact if I have additional questions?
Please contact us, we are at your service for further information for the event.
During the event, please contact our staff for all the questions and problems.


What if I have health problems?

• For medical emergencies a paramedic team is available at the event site.